Support
Account issues, billing, missing detections, anything that's broken.
[email protected]Get in touch with Deep AI Detector
Pick the route that fits your question. Most replies arrive within one business day. Security and abuse reports get higher priority and a same-day acknowledgement.
Sales / Enterprise
Volume pricing, custom SLAs, dedicated processing capacity, security review.
[email protected]Press
Quotes, briefings, embargoed previews, journalist access.
[email protected]Security
Vulnerability disclosure, security questionnaire, SOC questions.
[email protected]Abuse
Spam, fraud, content moderation reports.
[email protected]Legal
DMCA, GDPR/CCPA data requests, court orders.
[email protected]Before you email
A lot of common questions are answered faster on existing pages — saves you waiting on a reply.
- Pricing — full grid of plans, what each tier includes, and annual savings. See also the refund policy.
- API reference — REST endpoints, authentication, rate limits, code samples in seven languages.
- Privacy policy — how Deep AI Detector handles submitted text, retention windows, and your rights.
- Terms of service — acceptable use, account terms, and the legal relationship.
- Status page — current uptime and recent incidents.
Other channels
- Twitter / X — product updates and benchmark drops.
- GitHub — open spec and SDK source.
- Status page — current uptime and incident history.
Response times
- Security disclosure: same-day acknowledgement, fix tracked publicly.
- Abuse report: reviewed within one business day, action taken within three.
- Support + billing: reply within one business day, faster on weekdays.
- Sales + enterprise: reply within one business day with a scheduling link.
- Press: reply within two business days for non-urgent inquiries.