Refund & Cancellation Policy

Summary

• A billing period you have used is non-refundable. Once a detection or scan has been completed on your account after a charge, the charge for that period is final.
• A billing period you have not used is refunded in full on request. If nothing has been run on your account since a charge, ask before that period ends and we refund the whole charge.
• Unused word packs are refundable. If none of your word-pack credits have been spent since you bought a pack, that pack is refunded in full on request.
• Cancel any time from your billing dashboard. You keep your plan until the end of the period you have paid for and are not charged again.
• Duplicate charges, charges after a cancellation, and periods lost to a fault on our side are always refunded.
• Statutory rights apply. EU, UK, EEA, Swiss, and Australian consumer protections are honoured in full. See sections 7 and 8.

1. Billing periods

Each subscription charge pays for one billing period: one month on a monthly plan, one year on an annual plan. Plans renew automatically at the end of each period until you cancel. Charges are made in US dollars and processed by Razorpay.

2. What counts as using a period

A period is used once any of the following has been completed on your account after the charge for that period was made:

• a detection, from the dashboard or through the API, under any API key, team seat or sub-user associated with the account;
• a deep scan or plagiarism scan;
• a bulk-upload job;
• an export (PDF, JSON or CSV) of detection results.

Cache hits, API errors, rate-limited requests and requests that fail on our side are not usage. Only a completed detection or scan — one written to your history — counts.

3. Refunds for unused periods

If nothing listed in section 2 has been completed on your account since a charge, that charge is refundable in full. This applies to the first charge of a subscription, to every renewal, and to monthly and annual plans alike — for example, if your plan renews and you meant to cancel, you can have that renewal refunded as long as you have not used it.

Ask before the period that charge paid for ends, and within six months of the charge (our payment processor cannot refund older payments). When we refund a period we cancel the subscription at the same time, so paid features end straight away and the account returns to the free tier.

4. When a subscription charge is not refundable

• Something listed in section 2 has been completed during the period the charge paid for.
• The period the charge paid for has ended, or the charge is more than six months old.
• The charge is the pro-rata difference for a plan change made during a period you had already used.

An annual plan is a single one-year period. Once it has been used, the annual charge is final; we do not refund the unused months pro rata. If you cancel, you keep access until the year ends.

5. Word packs

Word packs are one-time purchases of detection credits that never expire. A pack is refundable in full if none of your word-pack credits have been spent since you bought it, and you ask within six months of the purchase. Once any word-pack credits have been spent after the purchase, the pack is final — credits from all packs share one balance, so we cannot separate a used pack from an unused one.

Credits consumed by a detection that failed or returned an unusable result for reasons attributable to us are returned to your balance, or refunded on request, regardless of the above.

6. Cancelling

Open your billing dashboard and choose Cancel subscription. You can also email [email protected] and we will cancel it for you. There is no fee, lock-in or notice period.

• Cancellation stops all future charges. You keep your plan until the end of the period you have already paid for; the dashboard shows the date. After that the account returns to the free tier.
• Word-pack credits stay on your account after cancelling and never expire.
• Cancelling does not by itself refund the current period — if that period is unused, ask for a refund as described in section 3.

7. EU, UK, EEA, and Swiss consumers

Consumers in the European Union, United Kingdom, European Economic Area, and Switzerland have a fourteen (14) day statutory right of withdrawal from a distance contract under Directive 2011/83/EU and equivalent national law. Because the service starts as soon as you subscribe, the right ends once the service has been fully provided, and if you use it during the fourteen days you may be charged for the part already provided. The unused-period refund in section 3 applies in addition to this right; you may rely on whichever is more favourable to you.

8. Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. Nothing in this policy limits those rights.

9. Refunds we always make

• Duplicate charges — the same period or pack charged twice.
• Charges after a cancellation — any charge for a period that begins after you cancelled.
• Our faults — if a fault on our side stopped you from using the service for most of a period, we refund that period even if you managed to run something in it.
• Material reduction in scope — if we materially reduce the features in your plan during a paid period without thirty days' notice, you may request a pro-rata refund for the rest of the period.
• Enterprise SLA — service credits apply per the Service Level Agreement.

10. Refunds we do not issue

• Subscription charges for a period that has been used (section 2).
• Word packs after any word-pack credits have been spent since the purchase.
• Charges more than six months old.
• Accounts terminated for breach of the Acceptable Use Policy or Terms of Service.

11. How to request a refund

1. Email [email protected] from the address registered on your account.
2. Say which subscription or pack the request relates to, and the charge date and amount (or the payment id from the receipt email).

We respond within two business days. Approved refunds go back to the card you paid with through our payment processor, Razorpay, and usually reach you within 5–10 business days, depending on your bank. Charges are in US dollars; if your bank converted the charge into another currency, the refunded amount in that currency can differ slightly because of exchange-rate movements and your bank's own fees, which we do not control.

12. Chargebacks

Please contact billing support before filing a chargeback. Most disputes are resolved within one business day by email. While a chargeback is open we may suspend paid features on the account.

13. Delivery

Deep AI Detector is an online service. Paid plans and word-pack credits are available on your account as soon as payment is confirmed, usually within seconds. Nothing is shipped.

14. Changes to this policy

We may revise this policy from time to time and will update the date above. A refund request is handled under the policy that was in force when the charge in question was made.

15. Contact

Billing questions and refund requests: [email protected]. General support: [email protected].