Support
Account issues, billing, missing detections, anything that's broken.
[email protected]Contact Deep AI Detector
Pick the route that fits your question. Most replies arrive within one business day. Security and abuse reports get higher priority and a same-day acknowledgement. Deep AI Detector is the AI content detector trained on 2 billion+ samples — every email below routes to a real person on the team, not a ticket queue.
Where to email us
Six dedicated routes below cover support, sales, press, security, abuse, and legal. Each mailbox is monitored by the team that owns the question. If you're unsure where your message belongs, send it to [email protected] and we'll route it internally.
Sales / Enterprise
Volume pricing, custom SLAs, dedicated processing capacity, security review.
[email protected]Partnerships
Integration partnerships, joint marketing, co-branded launches, LMS / API resellers.
[email protected]Affiliates
Affiliate program enrolment, commission tiers, payout questions, tracking links.
[email protected]Marketing
Joint campaigns, sponsorship, podcast appearances, conference outreach.
[email protected]Press
Quotes, briefings, embargoed previews, journalist access.
[email protected]Security
Vulnerability disclosure, security questionnaire, SOC questions.
[email protected]Abuse
Spam, fraud, content moderation reports.
[email protected]Legal
DMCA, GDPR/CCPA data requests, court orders.
[email protected]Before you email — common answers
A lot of common questions are answered faster on existing pages — saves you waiting on a reply.
- Pricing — full grid of plans, what each tier includes, and annual savings. See also the refund policy.
- API reference — REST endpoints, authentication, rate limits, code samples in seven languages.
- Privacy policy — how Deep AI Detector handles submitted text, retention windows, and your rights.
- Terms of service — acceptable use, account terms, and the legal relationship.
- Status page — current uptime and recent incidents.
Other channels
- Twitter / X — product updates and benchmark drops.
- GitHub — open spec and SDK source.
- Status page — current uptime and incident history.
Response times
- Security disclosure: same-day acknowledgement, fix tracked publicly.
- Abuse report: reviewed within one business day, action taken within three.
- Support + billing: reply within one business day, faster on weekdays.
- Sales + enterprise: reply within one business day with a scheduling link.
- Press: reply within two business days for non-urgent inquiries.
Enterprise + procurement questions
Institutions evaluating Deep AI Detector for academic integrity programs, editorial QA at scale, or trust-and-safety pipelines should email sales for a tailored response.
- Custom volume contracts above the published Enterprise tier (5,000 detections / month, 30,000 words / document) — quoted per workflow.
- Security questionnaires + SOC reports answered by the security team rather than sales, so technical detail stays accurate.
- Procurement, MSA review, redlines handled by legal. Standard MSA is available on request and we negotiate from there.
- Pilot programs + bake-offs against GPTZero, Originality, or Copyleaks — sales will set up a side-by-side trial on text you supply.